Last Updated: November 17, 2025
Welcome to the website of Mental Health Cooperative (“Mental Health Cooperative,” “MHC,” “we,” “us,” or “our”). These Terms & Conditions (“Terms”) govern your use of our website, online services, communication systems, and SMS text messaging programs.
By accessing or using this website or opting in to receive SMS messages, you agree to be bound by these Terms.
If you do not agree to these Terms, please discontinue use of the website and do not opt in to receive text messages.
1. Website Use & Acceptance of Terms
By using this website, you agree to use it only for lawful purposes and in a manner that does not infringe on the rights of others or interfere with website functionality.
You represent that:
- You are at least 18 years old or have permission from a legal guardian.
- You have the legal authority to accept these Terms.
- You will comply with all applicable laws and regulations.
Mental Health Cooperative may update these Terms at any time. Updates will be posted on this page with a revised “Last Updated” date.
2. No Medical or Clinical Advice
This website is for informational, educational, and communication purposes only.
Nothing on this site constitutes:
- Medical advice
- Diagnosis
- Treatment recommendations
- Clinical judgment
- Emergency mental health intervention
If you are experiencing a mental health emergency, call 911 or your local emergency services immediately.
3. HIPAA & Privacy
Mental Health Cooperative is a HIPAA-covered entity.
Any personal health information (PHI) submitted through this website will be handled in accordance with:
- The Health Insurance Portability and Accountability Act of 1996 (HIPAA)
- Applicable state and federal privacy laws
- Mental Health Cooperative’s Privacy Policy
By using the site or submitting information, you acknowledge our use and protection of PHI as outlined in our Privacy Policy.
4. Intellectual Property
All content on this website—including text, graphics, logos, images, videos, icons, software, and design—is owned by or licensed to Mental Health Cooperative.
You may not:
- Copy, distribute, or reproduce website content
- Modify or create derivative works
- Use content for commercial purposes
- Remove copyright notices or proprietary marks
You may view and download content for personal, non-commercial use only.
5. Third-Party Links
This site may contain links to third-party websites. Mental Health Cooperative is not responsible for:
- The content
- Privacy practices
- Security
- Accuracy
- Availability
of any external sites.
Use third-party sites at your own risk.
6. User Responsibilities
You agree not to use this website to:
- Upload or transmit harmful code
- Attempt unauthorized access
- Collect or store personal information about others
- Impersonate any person or organization
- Violate any laws or regulations
Mental Health Cooperative may restrict or terminate access for violations.
7. Disclaimer of Warranties
This site is provided on an “as-is” and “as-available” basis.
Mental Health Cooperative does not guarantee that:
- The site will be error-free
- Information will be complete, accurate, or current
- Services will always be available
- Communications will be secure
Use of the site is at your own risk.
8. Limitation of Liability
To the fullest extent permitted by law, Mental Health Cooperative is not liable for any damages resulting from:
- Use or inability to use the website
- Delays or failures of communication
- Errors or omissions in content
- Unauthorized access to data
- Technical issues affecting availability
This includes direct, indirect, incidental, consequential, or punitive damages.
9. Indemnification
You agree to indemnify and hold harmless Mental Health Cooperative, its employees, leadership, affiliates, and partners from claims or damages arising out of:
- Website misuse
- Violation of these Terms
- Infringement of any rights of others
10. SMS/Text Messaging Program Terms & Conditions
10.1 Program Description
Mental Health Cooperative uses SMS text messaging to assist individuals with:
- Referral confirmation
- Appointment scheduling and reminders
- Follow-up communication
- Enrollment and case coordination
- Service-related notifications
Messages are informational only.
No marketing or promotional messages are sent.
10.2 How You Opt In
You may opt in to receive SMS messages by:
- Submitting a referral or intake request form
- Providing verbal consent during a call
- Providing your mobile number to a staff member
- Checking an opt-in box on a form or webpage
By opting in, you confirm you are the authorized user of that phone number.
10.3 Opt Out Instructions
You may opt out of SMS messages at any time by replying:
STOP
You will receive a single confirmation message and will not receive future texts unless you opt in again.
10.4 Message Frequency
Message frequency varies depending on service needs and communication requirements.
Typical frequency is 1–5 messages per service interaction.
10.5 Costs
Mental Health Cooperative does not charge for SMS messages.
Standard message and data rates may apply through your carrier.
10.6 Supported Carriers
Messages are delivered via major U.S. carriers.
Delivery is not guaranteed and may depend on carrier network availability.
10.7 Privacy & PHI in SMS
Text messages may include limited health-related information.
By opting in, you consent to receive such messages on your device.
Mental Health Cooperative follows HIPAA standards but cannot guarantee message confidentiality once delivered to your mobile device.
10.8 No Emergency Use
Text messaging is not for emergencies.
If you are in crisis or experiencing an emergency, call 911 or your local emergency line.
11. Changes to Terms
Mental Health Cooperative may update or modify these Terms at any time.
Updates take effect on the date they are posted on this page.
12. Governing Law
These Terms are governed by the laws of the State of Tennessee, without regard to conflict of law rules.
13. Contact Information
For questions about these Terms or your rights, contact:
Mental Health Cooperative
Customer Care & Compliance
Phone: 615-743-1555
Website: www.mhc-tn.org